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Privacy Policy

CXM Prime Ltd  (“us”, “we”, “CXM Prime” or “the Company”) respects the privacy of each user ("user," "you," "your") of our website, ("Website"). We value our relationship with you, and we are committed to maintaining loyalty and respect with each individual client by providing you with security. 

The provisions of this notice (“Privacy Policy'', “Policy”) apply to former as well as current customers and are in accordance with the Data Protection Act (DPA) 2018 and the UK General Data Protection Regulation (GDPR). This privacy policy applies to users of our website and services, and to any personal data in our possession. 

Our Contact Details 

If you have any questions about this Privacy Policy or wish to exercise your rights, please note the following contact details: 

Address: Office No. 518, 15 St Helen’s Place, London, EC3A 6DQ 
Phone Number: +44 203 8350 764 
E-mail: or 

Personal Information Collected

CXM Prime Ltd will request and collect personal information to meet its legal obligations and provide the requested service. Personal information refers to identifiable information that allows the identity of the individual to be disclosed or reasonably inferred. 

We currently collect and process the following information: 

  • Personal identifiers, contacts and characteristics (for example, name and contact details)

  • Financial details as applicable

  • Trading information

  • Other relevant information for the purposes of processing transactions or contacting the said customer

Personal information will be disclosed to third parties for verification checks. When you provide your personal information to us, you consent to our uses of your personal information. To the best of the Company’s ability, we will take reasonable efforts to ensure the data collected is accurate and complete where it is used to make a decision that affects you. 

The reasons we collect data are not exhaustive

When you submit information to our Website, sign a contract with us, or sign up for an account through us, we collect personal information about you for business purposes, such as communicating with you, providing access to the Website and the associated services, providing a user name and password, processing all fees, informing you about products and services that may be of interest to you, and providing customer service. Such information may include information you provide to us on applications and other forms, such as your name, address, email address, and other personal information.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 

  • Your consent. You are able to remove your consent at any time. You can do this by contacting

  • We have a contractual obligation.

  • We have a legal obligation.

  • We have a vital interest.

  • We need it to perform a public task.

  • We have a legitimate interest.


Cookies are small files containing information that a Website uses to track its visitors. We may set and access cookies on your computer, enabling us to learn which advertisements and promotions bring users to our Website. The Company or any of its divisions may use cookies in connection with our products and services and to track your activities on our websites. Such information that we collect and share would be anonymous and not personally identifiable.
Cookies may be disabled through a browser. 

Sharing Information with Third-Parties

Third-party disclosures may include sharing such information with non-affiliated companies that perform support services for your account or facilitate your transactions with us, including those that provide professional, legal, or accounting advice to the Service Provider. Non-affiliated companies that assist us in providing services to you are required to maintain the confidentiality of such information to the extent they receive it and to use your personal information only in the course of providing such services and only for the purposes that the Service Provider dictates. Granting us consent to use your personal information is considered consent to disclose relevant personal information to the third parties necessary for us to provide services to you. We do not maintain or control third-party vendors and are therefore not responsible for their actions. You should consult the Privacy Policy of our third-party vendors for any further details.

Retention and Destruction of Your Information
Your information is securely stored. We will keep your personal information for 5 years. Data will also be retained for ongoing due diligence checks in order for us to continue providing our services. In determining data retention periods, we take into account local laws, contractual obligations, and the expectations and requirements of our customers. We will then dispose of your personal information when it is no longer being used by securely deleting or destroying it. 


How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow, Cheshire

Helpline number: 0303 123 1113

ICO website:

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information. 

  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

  • Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

  • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at, +442038350764 or Office No. 518, 15 St Helen’s Place, London, EC3A 6DQ, if you wish to make a request.

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